PROFESSIONAL GARDEN DESIGN
DERBYSHIRE, LEICESTERSHIRE, NOTTINGHAMSHIRE
and surrounding counties
Privacy Policy
Our website www.peterstevensgardendesign.co.uk is owned and managed by Peter Stevens Garden Design, 53 Chadwick Avenue, Allenton, Derby, DE24 9DH.
We understand, respect and value the importance of everyone’s privacy who visits our website.
We will at all times use personal information in a legal way in compliance with the GDPR.
All images and text on our website is subject to copyright. No image or text can be used for personal or commercial purposes.
Should we ask you to provide certain information by which you can be identified when using this website, we assure you that it will only be used in accordance with this privacy statement.
This Privacy Policy explains what happens to any personal data you provide, or that we collect from you whilst you visit our site and how we use cookies on this website.
If you have any questions regarding your personal data, please contact Peter Stevens Garden Design on telephone 01332 703852 or email gdpr@peterstevensgardendesign.co.uk. Written requests should be sent to the General Manager at the address above.
Peter Stevens Garden Design may change this Policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective 1st May 2018.
Information we may collect
In the course of running and maintaining our website, we may collect and process the following data about you:
* Information about how you use our site including details of your visits, such as pages viewed and resources you access. Such information includes traffic data, location data and other communication data.
* Information you provide voluntarily. For example, when you register a request for information, make an enquiry or purchase.
* Information you provide when you communicate with us by any means.
In the course of conducting our business with you, we gather and use certain information about individuals. These may include customers, suppliers, business contacts, employees and other people with whom the organisation has a relationship or may need to contact in the course of conducting our business. This information will include:
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Email address
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First name
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Last name
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Address and postcode
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Phone number
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Nature of enquiry
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Information you provide us related to your enquiry
The above data is stored indefinitely unless you ask us to delete it.
We may also collect information relevant to customer projects, surveys and/or related offers, such as:
Property information and dimensions for surveys, designs, tenders, quotations and management of hard and soft landscaping and construction, as well as access for supplier deliveries;
Photographs, drawings, images and associated plans relating to garden design projects;
Property/landscape information and detailed specifications to enable assessment and acquisition of project materials, related standard or bespoke features and construction;
Details of plants, planting and lighting schemes, associated features, paving, structures, materials and accessories installed on site and routes used for delivery;
Client preferences, such as types of plants, products and services required.
Details of client structures to enable provision of information on their extended care and maintenance as required;
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our services and associated products. We may periodically send promotional email about new products, special offers or other information we think you may find interesting using the email address you have provided.
Occasionally, we may use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise our website in accordance with your interests.
We receive, collect and store any information you enter on our website or provide us in any other way. We may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect information?
When you make an enquiry or conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address and or contact telephone number.
We collect data at the point of inquiry either online or in person. We will only collect data with the expressed agreement of that individual. This can be a verbal, but documented, agreement if the information is taken in person. If personal data is collected online, the individual will have to positively acknowledge and agree their details may be held and processed in the manner specified.
We will only use your personal information for the specific reasons stated above.
Why do we collect such personal information?
We collect personal and non-personal information for the following purposes:
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To communicate with you with respect to your enquiry
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To communicate with you in relation to making appointments and discussing your project
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To share information with you relating to your project
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To send pdf files, emails, attachments and images to you relating to your project
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To comply with applicable laws and regulations.
We keep your contact information and the details of your project on file so that we may continue to offer you assistance and after-care in the future.
How we store, use, share and disclose site visitors' personal information
Peter Stevens Garden Design is committed to ensuring that all personal data is stored securely.
We do not share your personal data with third parties without first seeking your permission. Subject to receiving your permission , we may share the following information with third parties, such as landscapers and suppliers:-
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Email address
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First name
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Last name
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Company
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Address and postcode
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Phone number
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Printed and pdf file copies of garden design plans.
To prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We acknowledge our obligation to comply with GDPR and have the necessary control measures in place. We do not share data with any other third parties.
How we communicate with our site visitors
We may contact you to notify you with reference to your account, to troubleshoot problems with your project, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to convey important information or updates relating to Peter Stevens Garden Design, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, or postal mail.
Use of Cookies
A cookie is a small file stored on a user’s computer, usually used track their movements and actions on a website. Cookies provide information regarding the computer a visitor uses.
Cookies contain a small amount of data about a website and the user. They help provide a personalised experience for the user upon return trips. Cookies can be accessed by both the web server or the user’s computer.
Where appropriate, we may use cookies to gather information about your computer to assist us with improvements to our website. For example, by enabling us to monitor which pages you find useful and which you do not.
Our cookies help us to:
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Make our website work as you would expect
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Remember your settings during and between visits
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Improve the speed/security of the site
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Personalise our site to you to help you find what you need
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Continuously improve our website for you
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Make our marketing more efficient
We may use the cookie to gather information about your general internet use. Such cookies are downloaded to your computer and stored on the computer’s hard drive.
A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. It is statistical data that does not identify any personal details whatsoever.
You can choose to accept or decline cookies.
Granting us permission to use Cookies (consent)
Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If the settings on your software you are using to view this website (your browser) accept cookies, we consider this and your continued use of our website as an indication of your permission to proceed.
Should you wish to remove or not use cookies from our site you can learn how to do this below, but our site may not work as you might expect.
Analytics cookies
We use cookies to compile anonymous visitor statistics such as how many people have visited our website, the technology they use (e.g. Mac or Windows, which helps to identify when our site is not working as it should for particular technologies), how long they spend on the site, pages they visit at etc. This aids the continuous improvement of our website and also tell us, on an anonymous basis, how people reached our site (e.g. from a search engine) and whether they have visited before.
Examples of cookies our website may use include:
Cookie name Life span Purpose
svSession Permanent Creates activities and BI
hs Session Security
incap_ses_${Proxy-ID}_${Site-ID} Session Security
incap_visid_${Proxy-ID}_${Site-ID} Session Security
nlbi_{ID} Persistent cookie Security
XSRF-TOKEN Persistent cookie Security
smSession Two weeks Identify logged in site members
Note:
Third-party or ecommerce apps may use cookies not listed in the above table. For example, videos embedded in our pages may use a cookie to anonymously gather statistics on how you got there and what videos you visited.
Google Analytics, the Google service which measures the effectiveness and efficiency of the website also stores cookies.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience.
You can use Chrome's built-in cookie view to check which cookies these platforms use. Click Secure next to the URL bar, then click cookies. Be sure to view your site in incognito mode, so your browser does not detect your own cookies also.
You can delete or block cookies within the “settings” section of your computer, but some features of this site may not work as intended. For more information please read the advice at AboutCookies.org.
Use of Your Information
We use the personal information you provide to supply you with quotations, designs, deliveries and other services you have requested from us. We also use these details to understand our clients and how we can continually improve the services and products we provide.
We may pass your data on to our partners to enable them to carry out services you have requested, such as delivery of your products. We never share your data for others to use for their marketing communications.
We may also use your information for one or more of the following purposes:
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To provide information you request from us relating to our products or services.
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To provide additional information relating to other products that may be of interest to you. We will only provide such information where you have consented to receive such information.
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To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide you with details of similar or other goods and services that may be of interest to you.
Links to Third Party websites
Our website may contain links to enable you to visit other websites of interest. Provision of a link does not mean we endorse or approve that site’s policy towards visitor privacy.
External sites are not governed by this privacy statement, so we cannot be held responsible for the protection and privacy of any information you provide whilst visiting such sites. We advise you to exercise caution review their privacy policy before sending them any personal data
Storing Your Personal Data
Whilst operating our website, we may be required to transfer data we have collected from you to locations outside of the European Union for processing and storing. By providing us with your personal data, you agree to this transfer, storing and processing. We do our utmost to ensure we take all reasonable steps to ensure your data is stored securely.
Our website and servers use RapidSSL SSLCertificates that encrypt all data to and from the site and storage on our servers to ensure secure communications. RapidSSL checks and verifies the site's registered domain name.
SSL is a communications protocol for transmitting private information over the internet. It works by encrypting data that is transmitted over the SSL connection. This website employs RapidSSL and industry-standard SSL to provide secure credit card transactions. When you place an order, your credit/debit card information is encrypted prior to transmission over the internet using an SSL connection, so no-one can read or access the data being transmitted.
The transmission of information via the internet however, is not totally secure and occasionally such information can be intercepted. As we cannot guarantee the security of data you choose to send us electronically, sending such information is entirely at your own risk.
How long we keep your data
Peter Stevens Garden Design stores data for a period of time to allow provision of support following completion of your project. We record and store all purchases, installations and works completed against a customer's record for as long as required to fulfil projects and contracts. Personal data for customers who do not require ongoing or future services will be deleted after five years.
Disclosing Your Information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances below:
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If we sell any or all of our business to the buyer.
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If we are legally required by law to disclose your personal information.
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To further fraud protection and reduce the risk of fraud.
Your Rights
The GDPR is underpinned by eight important principles. These include:
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The right to be informed through this Privacy Statement
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The right of access to the data that is held on you
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The right to rectification of any information held
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The right to erasure of any information held
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The right to restrict processing through the preferences set up on
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The right to data portability – This allows customers to request the information collected in a usable format free of charge
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The right to object
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The right not to be subject to automated decision-making including profiling
Access to Information
In accordance with the Data Protection Act 1998 you have the right to access any information we hold relating to you.
Change of details
We endeavour to ensure that all personal data held in relation to an individual is as up to date and accurate as possible. Please notify gdpr@peterstevensgardendesign.co.uk of any significant changes to important information, such as contact details, held about you.
Withdrawal of consent
If you no longer want us to process your data, please contact us at Peter Stevens Garden Design, 53 Chadwick Avenue, DerbyDE24 9DH or send an email to gdpr@peterstevensgardendesign.co.uk.
Contacting Us
If you would like to: access, correct, amend or delete any personal information we have about you, please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at gdpr@peterstevensgardendesign.co.uk.